Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Buxton Medical Practice
2019-06-12
Person
2
5
0
Written by a patient
Written by a patient 12th June 2019
Impossible to get an appointment with a GP for 3-6 weeks so you best preempt getting ill!
1st July 2019
Response from Buxton Medical Practice
I am sorry you feel that way, though we do have non Partner GP appointments generally within a week and we have a Clinical Triage system for all patients who feel their issue cannot wait until the next available standard appointment, meaning a patient who is ill will speak to a clinician and be seen on the same day if necessary.
Buxton Medical Practice
2019-01-08
Person
5
5
0
Written by a patient
Written by a patient 8th January 2019
I really love this practice the staff are lovely and really helpful and have very officiant doctors especially Dr Haddon who goes above and beyond what most doctors would do. I have seen a couple of negative reviews about this practice and if these people had lived in a bigger town or citie would appreciate just how good this practice is
Buxton Medical Practice
2018-11-03
Person
5
5
0
Written by a patient
Written by a patient 3rd November 2018
A relaxed atmosphere, friendly staff who I always think try to help where ever they can
Buxton Medical Practice
2018-08-22
Person
5
5
0
Written by a patient
Written by a patient 22nd August 2018
Excellent service from receptionist,nurse,and doctor re recent test results,follow up calls kept me up to date,details passed to consultant promptly
Felt very reassured that all was been done
Buxton Medical Practice
2018-08-08
Person
1
5
0
Written by a patient
Written by a patient 8th August 2018
Since joining the practice it has been nothing but difficult and hard work to receive care. Everything is a struggle and an issue and you are always asked to come into surgery when people lead lives where this is not always easy to do.
The receptionists are terrible and need training in customer service skills- Jill being the main one, who today couldn’t even get off her chair to help me. The pharmacist also has heard many bad reviews about them and I even had another lady tell me to transfer to another local surgery when I was in the pharmacist and heard my latest issue. She had had similar.
I would like a response to this from a senior member of their staff around how all this is going to be addressed and also included putting their receptionist staff on customer service courses.
1st July 2019
Response from Buxton Medical Practice
I am sorry you feel that our service does not suit you. We ask patients to attend the surgery when there is a clinically necessary need. Unfortunately, there issues that need addressing face to face with a clinician to be able to resolve. If we could address them outside of an appointment we would, as General Practice is already under pressure and we save appointments for patient who need them. The Receptionist often get blamed for being unhelpful when they are asked by a clinician to advise a patient of something they do not want to hear. However, all of our receptionist do their best to assist in finding the right services available for each patient. It is unfortunate that this does not always meet with the patients 'wants'. All of our receptionist have already received, and continue to receive customer service training. Regards, David Doig, Practice manager
Resources
Short link to review Buxton Medical Practice: http://iwgc.net/eccy8